FAQ
Where do you ship to ?
We currently ship to Hong Kong, Macau, Singapore and Malaysia. We are working hard to start shipping to more South East Asia countries as soon as possible. Please stay tuned with us.
Can I edit my order details after purchase?
Unfortunately, it is not currently possible for you to edit your order content, nor your address, after the order has been placed and paid for.
Why use Maurten's sports fuels?
The hydrogel technology encapsulates high concentrations of carbohydrates to fuel during activity. We only use food-graded ingredients and there are no added flavors, colorants or preservatives. Nothing more and nothing less than what’s needed.
What ingredients are in your sports fuels?
The products only contain natural ingredients – all well-established and food-graded. Our Drink Mixes contain maltodextrin, fructose, pectin, sodium alginate and sodium chloride (salt). The Gel 100 contain water, glucose, fructose, calcium carbonate, gluconic acid and sodium alginate. Find out more on product pages.
Are the products safe to use?
Yes, samples from every batch have been, and will be, sent for screening by independent third party laboratories. All Maurten suppliers are certified according to the international FSSC 22000 standard.
Are the products only for elite athletes?
No, the products are for everyone – from elite athletes to amateurs.
Are the products gluten-free?
All Maurten products are made from ingredients that are certified as free from gluten and other common allergens. However, the Solid 160 and Solid C 160 may contain traces of gluten due to potential cross contamination in the solid production facility.
About flavors
Maurten products are designed to have little to no taste or flavor. Artificial flavors and colors are often added to mask unpalatable products.
Athletes will be able to detect the sweetness of glucose and fructose in Maurten products. If you want to add your own natural flavor, do not use a product with high acidity. That would compromise the structure of the hydrogel, and therefore the intention of the product.
Remember, adding flavors will not aid your performance.
How long before Maurten takes effect?
The uptake of carbohydrates will noticeably take place within 15-20 min after consuming Drink Mix or Gel. The peak maximum uptake (peak blood glucose concentration) will be reached around 30-45 min, and most of the carbohydrates will be absorbed within 60-75 min after ingestion.
The efficiency of Maurten Drink Mix relies on a chemical reaction that takes place in the stomach between pH-sensitive Drink Mix and stomach's acidic environment. Therefore, all factors that alter pH in the stomach might have a negative effect (eg. consumption of other products).
One factor that can disrupt the hydrogel formation is the consumption of a large amount of water (pH 6 – 7) prior to Maurten. This means that too much water can theoretically dilute gastric acid.
How does Maurten impact dental health?
Most energy products on the market contain acids and flavors. Excessive acid can be damaging to oral health. Bad oral health can induce inflammation which affects your performance.
All Maurten products are built with natural ingredients and close to pH neutral which has less impact on oral health. The carbohydrates are encapsulated by the hydrogel, so there is minimal interaction with teeth.
Order Information
Can I buy the sports fuel in other sizes and formats?
Maurten Drink Mix 160 comes only in a box of 18 servings. Maurten Drink Mix 320 comes in a box of 14 servings. Maurten Gel 100 comes in a box of 12 servings and Gel 100 Caf 100 come in a box of 12 servings. Maurten Solids come in boxes of 12. The Maurten Bicarb System includes 4 portions.
Do I get an order confirmation and receipt?
Yes, order confirmation and receipt will be sent to your e-mail after placing the order.
Can I change my address?
No, it is not possible to change the address of your order once it has been placed - this is due to technical reasons.
Can I cancel/edit my order after I've placed it?
No. Once your order is placed in our system, it is not possible to edit or cancel it.
Payment
What payment methods are available at maurten.com?
You can pay with America Express, Apple Pay, Google Pay, Mastercard, Shop Pay, Union Pay and Visa.
I have got a promotion code, how do I use it?
Go to the shopping cart at the top of the page. Fill out your code in the Promotion code-field and click "Apply promotion".
If you do not see any promotion applied after doing this, please contact info@maurten.com.hk before processing payment.
What will you do with the information you collect about me?
You'll find all details about how we handle your personal information in the Privacy Policy[link to be added] and the Cookies policy[link to be added].
Shipping
Where do you ship to ?
We currently ship to Hong Kong, Macau, Singapore and Malaysia.We are working hard to start shipping to more South East Asia countries as soon as possible. Please stay tuned with us.
HK and Macau Local Shipping
Any order over HK$600 is delivered free of charge to all locations except some areas that are not accessible by courier company like SF Express and order under HK$600 will incur a HK$60 delivery fee.
International Shipping
For international shipments to Singapore and Malaysia, below shipping rates for reference :
- 1.01 kg to 2 kg - HK$150
- 2.01 kg to 5 kg - HK$290
- 5.01 kg to 10 kg - HK$320
- 10.01 kg to 15 kg - HK$340
- 15.01 kg to 20 kg - HK$360
How long is the delivery time ?
Order will be shipped on next business day or the second next business day, for the orders placed before the cut-off time at 11:00 am from Monday to Friday (except public holidays). Orders received after 11:00 am will be processed on the next business day, and for the orders placed on Friday after 11:00 am will be treated as order received the following Monday. Normal delivery time takes 2-3 business days for delivery and for remote areas, outlying islands or Macau it may take up to 4-5 business days.
For International shipping (Singapore and Malaysia), normal delivery time takes 4-6 weeks by Hong Kong Post.
Delivery time is an estimate only and may vary due to unforeseeable circumstances.
Customer is responsible for shipping costs and/or extra costs if shipment is not delivered successfully due to wrong delivery address and/or wrong phone number is provided.
If you have a special request for delivery or about our products, please contact us via info@maurten.com.hk before or after check out.
Which courier is used by Maurten.com.hk?
For Hong Kong and Macau customers, your order will be delivered with SF Express.
For International customers (Singapore and Malaysia), your order will be delivered by Hong Kong Post.
How can I track my shipment ?
For Hong Kong and Macau customers, you will get a SF tracking number once the order is dispatched to you from our warehouse. For International customers, you will get a Hong Kong Post tracking number if the shipment weight is over 3 kg.
What can I do if I don't receive my shipment?
If you have not received your order within 14 days, please send an e-mail to info@maurten.com.hk
Remember to include your order number in the e-mail.
International shipping may takes longer time.
International shipping may takes longer time.
I got the wrong item in my shipment, what do I do?
Please contact info@maurten.com.hk for further assistance. Always include your order number in the e-mail.
Where do I turn for further questions related to shipment?
Please send an e-mail to info@maurten.com.hk.
Returns
Can I return my order?
You can return a product due to wrong delivery or wrong items for up to 7 days from the date you received except special discounted items, used items. Shipping fees are non-refundable.
Items you return must be in original condition, including all original packaging. Please keep the receipt.
Please send Returns Form with detail of reason and photos of the product to info@maurten.com.hk for assistance. In case of dispute, Above The Clouds International Limited will make final decision.
Who do I contact for questions regarding returns?
Please e-mail your questions to info@maurten.com.hk.
What if there is something wrong with my product?
Please send an e-mail to info@maurten.com.hk.
Remember to include your order number in the e-mail.
Personal Information
Where can I find your Privacy Policy?
You'll find our Privacy Policy here.
How do I delete my account?
Please send an email to info@maurten.com.hk and we will delete your account for you.
What will you do with the information you collect about me?
You'll find all details about how we handle your personal information in the Privacy Policy and the Cookies Policy.
Contact
Contact us
Feel free to contact us if you have any questions about the products or the company. We'd love to hear from you if you're looking to partner with us too.
Customer service
For questions about orders, shipments, returns, etc., send an e-mail to info@maurten.com.hk
Business, enquiries & press
For questions about business, enquiries & press etc., send an e-mail to info@maurten.com.hk.
Distributions and Retailers
Please email to sale@maurten.com.hk.
Address
710 Laford Centre, 838 Lai Chi Kok Road
Lai Chi Kok, Kowloon, Hong Kong